ClassX Support Services

Keep your systems
ready for production.

Software maintenance and professional support services designed to keep ClassX systems updated, supported and ready for demanding broadcast environments.

CLASSX Maintenance & Support
Maintenance & Support

Two services.
One objective.

CMA and SLA provide two complementary levels of service: continuous access to software evolution and professional technical assistance when operational support is required.

Software Maintenance
01 CMA
CMA

Continuous
Maintenance Agreement

Keep your ClassX software continuously updated and maintain access to the latest available releases.

01
Software Updates

Access new software releases made available during the active maintenance period.

02
Product Evolution

Benefit from improvements, optimizations, compatibility updates and new functionality.

03
Installer Access

Maintain access to the software installers available through the ClassX Dashboard while the CMA is active.

04
System Continuity

Keep production systems aligned with the continuously evolving ClassX software platform.

Professional Support
02 SLA
SLA

Service Level
Agreement

A structured technical support service for organizations that require defined assistance levels and operational continuity.

01
Defined Support Level

Technical assistance according to the service conditions agreed for your installation.

02
Priority Assistance

Structured handling of support requests based on operational priority and service level.

03
Professional Support

Direct access to technical expertise for ClassX software and broadcast workflows.

04
Production Continuity

Designed for professional environments where system availability and fast technical assistance are critical.

Long-Term Protection

Protect your
broadcast workflow.

01 Install ClassX System
02 CMA Updates & Maintenance
03 SLA Technical Support
04 Production Continuous Operation
Important

Keep a local copy of your installers.

We recommend keeping a local archive of the installers required by your systems. Access to software downloads through the ClassX Dashboard depends on the applicable maintenance conditions.

ClassX Support

Choose the right level
of protection.

Contact ClassX or your authorized ClassX dealer for information about CMA and SLA services available for your installation.

Contact us →